Shipping to Italy
Each order is carefully prepared and shipped via courier within 5 business days of purchase. As soon as your package leaves, you'll receive an email with a tracking code to follow its progress.
Estimated delivery time: 2-5 working days ( indicative ).
Shipping to Europe
For Europe, too, shipping takes place within 5 working days of purchase, with tracking code sent via email.
Estimated delivery time: 5-10 working days ( indicative ).
Any delays or customs fees depend on the destination country.
Hand pick up
If you're near Montegrotto Terme (PD), you can pick up your order in person. Select "Pick up in store" at checkout, and I'll contact you with details.
If you have any questions or special requests, please let me know and I'll be happy to help!
You have 14 days from delivery to notify me of your intention to make a return. Write to me at marta@terralentaceramics.com , I will provide you with instructions. The return must arrive intact, and you can choose between a refund or a voucher of the same value . The cost of the return shipment is at your expense.
If the ceramic arrives damaged, send me an email immediately to marta@terralentaceramics.com with a photo of the damage , so we can find a solution together.
Each ceramic is packaged with the utmost care to arrive intact in your hands. I use eco-sustainable and recycled materials as much as possible , because I believe that beauty must go hand in hand with respect for the planet.
My ceramics are resistant and can be washed in the dishwasher, but to preserve their beauty over time I recommend washing by hand with a delicate detergent.
To ensure a long life for your ceramics, avoid using them in the microwave or oven , as temperature changes could compromise their integrity. With the right care, your Terralenta pieces will be able to accompany you for years and, who knows, maybe be passed down, bringing with them stories, moments and timeless beauty.
Terralenta is MOCA certified: safety and quality for your ceramics
Terralenta ceramics are made with artisanal care and attention to quality, to offer you objects that are not only beautiful, but also safe to use every day. For this reason, my products intended for contact with food are MOCA certified (Materials and Objects in Contact with Food) , in compliance with European regulations on food safety.
What does MOCA certification mean?
MOCA is a mandatory requirement for all materials intended to come into contact with food and beverages. This certification guarantees that my ceramics:
- They are safe for food use , without releasing harmful substances.
- They comply with European regulatory standards , respecting the directives on food safety.
- They are made with non-toxic enamels and materials , free of lead and cadmium, to protect your health.
Which Terralenta products are MOCA certified?
Cups, plates, bowls and all other items intended for contact with food are tested to ensure a safe and authentic experience.
Buying a MOCA certified artisanal ceramic means choosing handmade beauty without compromising on quality and safety.
Each of my creations is born with the idea of bringing beauty and authenticity to everyday life . If you'd like unique pieces made especially for you, I'm available to create custom ceramics based on your needs , whether you're a private individual or a business.
I can help you if you are a private individual and are looking for:
- Handcrafted favors for weddings, baptisms, anniversaries, or other significant celebrations.
- Personalized tableware sets to make your everyday table even more special.
- Unique pieces for the home, such as vases, bowls or decorative plates.
If you have a business and would like to have handmade ceramics to enhance your identity, we can develop a customized project for example for:
- Personalized tableware for restaurants
- Cups and mugs for cafes, pastry shops and bistros
- Vases for florists and accessories for concept stores
- Bowls and accessories for pet shops
If you have a special idea or project in mind, contact me and let's see how and if I can bring your vision to life.
